Last updated March 26, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original seals, tags, and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@puregreece.lk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Pure Greece Olives
Returns
RMA #
No 363/21 Biyagama Road, Pethiyagoda, Kelaniya
KELANIYA, Western 11300
Sri Lanka
Return shipping charges should be paid by the customer.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange free of shipping charge.
Please Note
- Sale items are FINAL SALE and cannot be returned.
- For a 100% refund, the product/s must be returned to us in their original packaging, unopened, and with seals intact.
- For orders placed in error, refused orders, or orders not picked up and returned, a restocking fee will be charged to exchange the product if within the 14 calendar day return window. The price for the return is you will have to pay the courier charge with an extra RS 100.
- If the product/s has been opened, we will not be able to refund you.
- If 7 days have passed since you opened a refund claim, and the return of the product lists no activity indicating it has hit the mailstream or courier, your return will be canceled and no refund will be provided.
- Any refunds will be issued to the original payment method unless store credit is requested. There is no benefit or detriment to either refund option. If someone paid in COD you have to call us and we will transfer the money through the bank.
- For a product that has been damaged during transit, please provide a photo and description of the damage and email us at support@puregreeceolives.lk
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
0760166722 WhatsApp +30 6941590556
support@puregreece.lk